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BlackEel · 09-25-2008, 08:04 AM

OK, tried a lot more different PDFs, none work.

Thanks for your advice babyd, I did a hard reset, copied just the Sony manual via the Sony software, then used the menu to turn it off.

So when I turn on the device I have only the Sony manual, I go to 'books by title' and see the PDF, but when I press the '1' button to select the PDF the reader reboots.

I did take it to a local Sony shop as I work in central London, but they claim the online Sony is a different company so they could not replace my reader, but they gave me the customer support phone number.

So I have a support reference number with Sony now they are supposed to call me back with some help, I will update when something happens.

09-25-2008, 08:04 AM	#6
BlackEel Junior Member Posts: 8 Karma: 10 Join Date: Sep 2008 Device: PRS-505	OK, tried a lot more different PDFs, none work. Thanks for your advice babyd, I did a hard reset, copied just the Sony manual via the Sony software, then used the menu to turn it off. So when I turn on the device I have only the Sony manual, I go to 'books by title' and see the PDF, but when I press the '1' button to select the PDF the reader reboots. I did take it to a local Sony shop as I work in central London, but they claim the online Sony is a different company so they could not replace my reader, but they gave me the customer support phone number. So I have a support reference number with Sony now they are supposed to call me back with some help, I will update when something happens.