I will certainly try to get to a supervisor once I call them up on an "open" day. I didn't think they'd fail to respond in a timely manner, and until just a short while ago did not know of a phone number to contact CS. As mentioned earlier, they do not provide a contact number anywhere on the Connect site (at least not that I could find!)--only e-mail requests.
Now that I vented, I will have to report back later with whatever resolution comes of this.
