So you've previously had books that udpated their Kindle files but you couldn't download? The reason I ask is because I know Amazon keeps track of a version number for the files, and it makes no logical sense that they'd require you to call them to get a fixed version if the previous version had some problem that required updating. But, Amazon has done dumb things in the past.
As to how you go about getting a new copy, if you're sure it won't be updated the next time you download, then you need to call Amazon KS. I just find it hard to believe they'd force you to do that.
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