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Old 03-22-2017, 04:24 PM   #11
royconejo
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royconejo began at the beginning.
 
Posts: 19
Karma: 10
Join Date: Mar 2017
Device: Onyx Boox MAX
Quote:
Originally Posted by Booxtor View Post
Don't worry. I have forwarded your pictures to our engineers. It is indeed not normal. Looks like something went wrong during installation and display drivers were affected somehow. Never experienced such an issue before. Did you try to re-flash the firmware using same MFG Tool? We will find a solution anyway.
thanks Booxtor, your help is really appreciated.

Yes, I tried to re-flash again with the MFG Tool with the same results. I noticed that it has affected everything displayed, even the Android boot menu (power + back button). The screen is working fine letting apart the offset.

In "Applications->Onyx NPI Test" I have even tried most of the tests. Then there's a Chinese named application that has an android Icon with some technical tests I have not tried.

I'm confident we'll find a solution. If you need more pictures or anything else, please let me know.
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