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Well, I have tried to update "zen of ebook formatting" to 2nd edition and failed.
Amazon customer service copy/pasted
"We're glad you took time to write to us. Please take this as an isolated incident, I assure you that this will not repeat in the future.
Thank you for being a great customer. We value your relationship with us.
We'd appreciate your feedback. Please use the links below to tell us about your experience today."
and did nothing.
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