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Hi Epiphone, In fairness to Play.com, they quickly confirmed the fault, refunded my return postage costs, and shipped a replacement. Not sure if they have a bad batch but the replacement is OK.
In all honesty, if i had realised John Lewis were going to drop their price i would have bought it from them like i did the first one. Huge fan of theirs and hardly own anything electrical which wasn't bought from them.
Good luck with getting yours sorted; i think Play.com will do the right thing by you.
Best wishes,
Tracey.
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