Hi Magic, you are very welcome and thanks for the good wishes. Mine is back with Play.com now so we will see what happens.
Like Harry says in his post, it doesn't seem quite right for yours to have the faults described as they are solid little machines, and you would be perfectly entitiled to expect Play.com to swap it out for you.
Whatever you decide to do i wish you many happy years of usage; i love mine!
Kind regards,
Tracey
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