Chantal here is the post about books not opening.
https://www.mobileread.com/forums/sho...=Kobo+vox+case
It was by Arlenec on 26 Nov. I copied it for you as the link ends in case and it was its own thread and not about cases.
Unable to open books on Vox
Hi, I recieved my Vox about 3 days ago and have not been able to read any books that I have purchased thru Kobo. Every time I try to open them, I receive the following message "Sorry!, We couldn't open this item. We're working to fix the problem-- please try again later." I am beyond frustrated with this. I tried Kobo customer help last night and it was not a pleasant experience, I'm hoping some here may be able to explain what the heck is going on.
thanks Arlene