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My mothers kindle started behaving oddly (would reboot every 10 minutes and lose bookmarks etc.)
After a couple of hours with kindle support they agreed to send a new one but didn't.
A week later I called back and they did send a new one with only one hour discussion troubleshooting.
It came the next day (Texas to Canada) which was amazing. The replacement has been fine.
After 4 failures at getting a working kindle I would suggest asking for a refund/credit and buying a newer model.
Helen
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