MobileRead Forums - View Single Post - Aura HD Stuck Pixel: How prevalent is the problem?

guitarizt · 05-15-2013, 04:24 AM

Thanks everyone. I'll let you know how it goes. I've still been waiting for an e-mail from tier 2 support. Ideally I would like for them to send me a new one then I return this one once the new one is hopefully ok.

Second option is I just return this, I buy a paperwhite, and they refund me once they get it.

Third option I hate is they only do exchanges and I have to send this Aura back first and wait another 2+ weeks to get the new one that hopefully is ok.

Maybe I should just settle for hearing back from tier 2 support in the next week.

05-15-2013, 04:24 AM	#9
guitarizt Connoisseur Posts: 92 Karma: 999 Join Date: Apr 2013 Location: Reno Device: Sony PRS-T1; PW1; H2O	Thanks everyone. I'll let you know how it goes. I've still been waiting for an e-mail from tier 2 support. Ideally I would like for them to send me a new one then I return this one once the new one is hopefully ok. Second option is I just return this, I buy a paperwhite, and they refund me once they get it. Third option I hate is they only do exchanges and I have to send this Aura back first and wait another 2+ weeks to get the new one that hopefully is ok. Maybe I should just settle for hearing back from tier 2 support in the next week.