I bought mine two days ago. I called Chapters and asked if they'd refund the difference. The manager said yes.
If the answer was no, I'd live with it, chalk it up to the risks of buying electronics.
I'm pretty happy with the Kobo so far. I wouldn't mind a way to skip multiple pages quickly, set bookmarks, and have a few other minor usability concerns, but I can live with them for now and hope they're addressed in a future FW upgrade.
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