MobileRead Forums - View Single Post - Freeze when moving from sleep to powerdown

brownieboy · 09-06-2010, 03:52 AM

I filled out the form on Borders/Kobo support site and got a form response asking me to deal with the store where I bought it.

I called the store, described the problem to them and they asked me to bring it so they could "look at it". I delved further into exactly what they would do, and they said that they have "special reset", which can cure all ills, apparently. This isn't the paper-clip; I'd already explained to them that I do that myself on a regular basis.

I asked if I could do this "special reset" procedure myself, and nothing doing. Only the store can do it, they say, and won't exchange for a new unit until they've done it. I explained that it might take a day or two to know if it's worked. Too bad. I'll just have to bring it back a second time in that case.

Am I getting the run-around here or is there really a store-only "special reset"?

09-06-2010, 03:52 AM	#8
brownieboy Member Posts: 10 Karma: 16 Join Date: Mar 2010 Location: Sydney, Australia. Device: Kobo (original)	I filled out the form on Borders/Kobo support site and got a form response asking me to deal with the store where I bought it. I called the store, described the problem to them and they asked me to bring it so they could "look at it". I delved further into exactly what they would do, and they said that they have "special reset", which can cure all ills, apparently. This isn't the paper-clip; I'd already explained to them that I do that myself on a regular basis. I asked if I could do this "special reset" procedure myself, and nothing doing. Only the store can do it, they say, and won't exchange for a new unit until they've done it. I explained that it might take a day or two to know if it's worked. Too bad. I'll just have to bring it back a second time in that case. Am I getting the run-around here or is there really a store-only "special reset"?