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OK, fighting to play devil's advocate here - I don't understand corporate think. But wasn't that kind of rude? Not you, them. (please excuse the bad grammar).
I get that it's New York, and I get that most businesses don't like people wandering around their buildings who don't actually work there. But refusing to let a potential customer get a hands on look at a product you're ready to release for purchase just doesn't make sense to me. It isn't like you just showed up and demanded to see the company president or something.
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