Quote:
Originally Posted by Apollofortynine
The best thing to do is play it stupid, act upset, and chances are Amazon will go above and beyond what they are expected to do to make you happy
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The best advice I've ever heard on the social engineering of customer service reps was from Click and Clack, the Car Talk guys on NPR. You say:
"I have a problem, and you're the only one who can help me."
Works wonders.
ApK