Pressing a letter key would open a search box. Is it possible that she is accidentally pressing another key when she presses the "page forward" button? Perhaps part of her hand is resting on some keyboard buttons while she holds her kindle.
Does the OTHER page forward button work correctly?
Ask her to carefully press ONLY the page forward button. Ask her to try the OTHER page forward button as well (test both left-side and right-side buttons).
Last edited by geekmaster; 08-22-2012 at 06:12 PM.
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