Looks like some font/charset problem. Amazon's help seam to be on the right track.
Ask the customer what his / her local is. (That is, the language the PC is set to.)
Else, it might be you installed a font, making it work for you, but not present as a default. The font is indead not the same, that seams the most likely culprit.
Last edited by EowynCarter; 08-19-2011 at 02:16 PM.
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