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I can't address your warranty query, but I can submit my opinion that James - KoboJW (a kobo rep as far as I can tell) has certainly had his share of posts here. I imagine that he has things to do other than to reply to every single question as soon as it is posted here. I think his representation here has been more than we should expect. It's the release of a new model. I imagine he has his hands full.
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