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Old 10-29-2011, 07:56 AM   #5
sueran
Junior Member
sueran began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
Great idea, taming! Does the Vox have a serial number? Or are they all just the same? I tried calling Kobo to cancel my pre-order as it still shows Pending, no shipment tracking number. They told me that Tier Two customer care would get back to me in a few days; so I asked if the delay in getting back to me means that a Vox does get shipped to me then how do I return it to them. She couldn't (or wouldn't) answer that question. Just copied me on her email to Tier Two. I love my old Kobo and am really excited to get the Vox, but not always pleased with their customer service.
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