[Carpman]

Hi

In answer to your question re this thread, the Kobo people that were posting here have long since deserted.

Unless one of the forum users can answer your question then you may have to post the question on the main Kobo site. I regret that I am unable to solve this problem for you.

With regard Kobo support 'don't hold your breath waiting for a solution' my experience is that they are crap at resolving anything at all. It's the old adage, 'if we ignore you long enough you will go away syndrome'.

Rakuten who now own Kobo are in my humble opinion 'pants' they took over another online business that I used to deal with, note the 'used to', that business is now awful to use and I think that Rakuten have ruined or are in the process of ruining Kobo.

I love my Arc, but despise Rakuten/Kobo and will shortly decamp to Apple and a iPod Mini, at least there is a thriving Apple forum where members can get answers pretty much to anything you need to know. No good for you of course.

Good luck with finding an answer................

Carpman