Quote:
Originally Posted by Apache
I have only had two items ordered that did not arrive by the due date. Some even arrive early. Last week I ordered an item from Amazon with a delivery date of today a Monday. I received yesterday morning around 11:00 am on a Sunday.
Apache
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I'm not saying that it's common, but it does seem to happen at the worst times. Ordered my sister some jewelry for her birthday, ordered it a week in advance and it didn't show up until the day after we celebrated her birthday. They appear to have changed their policy from " we will immediately ship a replacement" to "give it a few days, and if it doesn't show up call us back".
That change took me from being a very happy customer to grumbling about them whenever the subject comes up. I definitely get the impression that they went from really caring about customer service to being indifferent towards it a few years ago.