Before I send this off to Jeff Bezos, I wonder if anyone sees anything wrong in what I've written. Either not easy to understand, grammatical problems or anything else. I bought an LG G6 so it's not a cheap phone. I might have given up if it wasn't expensive. It just wouldn't be worth it.
Here's yet another version. I really hope I did a better job on this one.
I have sent the\is email to Jeff Bezos with the subject "Customer service refuses to give me the phone I ordered".
Quote:
Mr. Bezos,
I ordered an LG G6 US997 factory unlocked model on prime day for $449 and received the wrong model phone, which I returned for a replacement; the replacement was also the wrong model. Despite repeated interactions with Amazon customer service, I still haven't been able to receive the phone I ordered at the price in effect when I ordered it. I have been told that I must purchase the phone at a higher price if I still want it. The original order number is 111-2949663-1393040.
Here are the details of my repeated attempts to resolve the issue.
7-14-2017
• I called CS about receiving the wrong phone, they ordered another phone as a replacement. I received the wrong model again, and I was charged a much higher price than what I paid for it.
• I was promised a $5 credit because of the problem, but received $5 refer-a-friend App credit. I cannot use this. Please remove this credit from my account and give me what I was supposed to get.
7-26-2017
• I received a refund for the replacement phone after contacting CS again by chat. This person was very helpful.
• I inquired by email how and when I would get the correct phone. I was told that I could purchase one from a different seller at a much higher price than what I originally paid. At this point I was not refunded for my original purchase.
7-31-2017
• I replied to the email from 7-26 and I received a response saying "We work hard to find the best prices out there and make sure our prices are as low or lower changing our prices instantly if we find a lower offer somewhere else. Therefore, we dont offer post-purchase adjustments". I received and paid for my phone, albeit the wrong model. I do not understand how this relates to price adjustments.
7-31-2017 new email
• I received email from CS saying that I was charged for the replacement because I didn't return the original phone in a timely fashion. I was charged for the replacement the very same day that I received the original phone, so that cannot be the reason why I was charged for the replacement.
• This same email told me that I was previously told to buy the phone from another seller at a higher price and that this was good customer service. If telling me to spend an extra $100 to get the phone I ordered is good customer service then I do not know what good customer service is. The phone was $549 then, it's currently $682.
I have been a prime member for a very long time and have spent a lot of money over the years. I would have expected better treatment and resolution. At almost each point of CS contact the problem was not resolved and at times the problem was made worse. At this point I don't have much faith in the problem being resolved. I did not ask for the refund on the original purchase, what I expected was to receive the correct model when it was available.
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