OK, should be the final update. Got my eDGe back from enTourage, and they got the problem solved. They did this very quickly, I shipped it to them Fri, had it back Tues.
From communication with them, they found an issue they didn't know, and have a solution for it. I think this is a corner case, but it sounds like they have plans to check for this in future releases, and keep it from happening to others, so over all, a very good ending.
The good news is, I have my eDGe back, and can go on using it as I have grown accustomed to!!
--Carl
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