Thread: HORRIBLE Customer service and problems with Aura
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Old 03-19-2017, 05:47 PM   #9
JSWolf
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Posts: 73,987
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by Cinisajoy View Post
They offered you $20 for an out of warranty device. I would say that is good customer service. They could have just said so sorry but there is nothing we can do.
I would love to get free money for something broke and out of warranty.
Actually, that's not all that good a deal. The problem (as I see it) is the device that broke has a 6.8" and the $20 off is for a device with a 6" screen. Not the same and not comparable. Now if that was $20 off for an H2O, that would beOK. But given the exchange rate, you might be able to get a new H2O from Chapter for less or similar.
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