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On that note, has anybody ever been successful in having Kobo acquire a title that was brought to their attention in needing to be added to their store?
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Yes.
I was reading Dave Duncan's The Years of Longdirk series, published by e-reads. Kobo had the first two, but not the third. Sony had the third. I notified Kobo customer care; they said they'd pass on the request.
A few weeks later, Kobo had the third book.