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Hello,
seems I have the same problem with my reader. Everytime I start appears: updating the software of your reader" after this no books are found. The reader is found in windows, but not in the kobo desktop or in calibre ( as ist was before )...
I often made soft- and hard-resets, everytime the same message...
I hope, somebody can give me a working image an explain how to transfer in my reader
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