thanks guys, I am talking not of pocketgood but of pocketbook.de, are you referring to them?
Yes, I had tried email, but with no results, and since I have to spend my money by the day after tomorrow (accounting reasons) I am getting impatient, I know. After nagging you, I have managed just now to get through to the mobile phone, and the guy has suggested I send in the order by e-mail (which I had tried already): but it turns out it was a public holiday yesterday in Germany, so this may explain the delay (plus me being anxious
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These people at pocketbook do look very professional and dedicated, which is the reason why they won me over!