Quote:
Originally Posted by sirmaru
Have faith. In time everyone's paperweight will be a perfect Paperwhite. Amazon is handing out replacements and not asking any questions.
Whatever was the problem will be solved probably sooner rather than later.
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Actually, the story continued on into the night. When I received confirmation of the order update, there was only one device listed, for delivery on Thursday. I called Amazon, talked to one person who passed me on to somebody else. They dropped the call, I called back, talked to one person, who passed me on to someone else, and was put on hold every few minutes. Every single time I had to start from scratch to explain what the matter was. In a matter of hours, I talked to 7 Amazon CS reps. I am supposed to receive a new confirmation email for the second replacement, but over 4 hours later it is still not here.
I have never ever had anything bad to say about Amazon customer service, and have had nothing but praise for them. Until I ordered my paperwhites. I am in shock over how poorly this issue is being treated.