Quote:
Originally Posted by momghoti
What subject line do you use when emailing Bookeen?
|
"Firmware Problem" got me an answer in 29 minutes.
But if they are swamped with messages the simplest thing to do is answer the easy ones immediately with a template message like: Here is you link. Problem solved. The more complicated ones will have to be handled later. And if more easy ones arrive, the complicated ones get pushed further backwards.
I know it is not the correct way, but it is only human to do so.