Quote:
Originally Posted by DNSB
I've had that happen a couple of times when a computer has been sent in for servicing. HP and Dell seem to love restoring the hard drive to factory just to ensure that your issue is not due to software. So now I swap in a spare blank HD before shipping any device out for service and swap the old HD back in after servicing.
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That's a good idea. But to be honest, if Dell and HP actually knew what they were doing, they would remove the system drive and put in hard drive to play with to check if the problem is software or hardware. Destroying the data on a user's hard drive is very bad practice since most people don't know about backups.