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I totally agree about the poor presentation and formatting. If I bought a cake from a very expensive patisserie I would expect it to come in a nice box and be made correctly, if I buy home-made scones from a church fete I don't mind them being on a paper plate covered in cling wrap. It's not that I need perfect formatting and pretty covers, but that is what I paid for!
Authors should insist on this when they get their books sold as ebooks - write it into your publishing contract.
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