Replacement Kobo definitely not new
Finally fed up with the battery life issues, I returned my Kobo. They gave me another one with no problems at all.
But it's just as used as mine was (or maybe more so). They definitely didn't try to find a new box for it, nor did they even bother to reset it. It came with the former owner registered as the user, and even a couple of books she had put into it. (I'm guessing it's a she from the e-mail address!)
I wonder who will get mine? I wish I had reset it before handing it over to them.
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