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I support people who send back defective products.
Too many companies clearly despise customers. Not only by producing mediocre products, but simply by disinforming customers: they do not clearly state the flaws/weaknesses of their products, they do not clearly say so if their product is inferior to another one. Some who have become cynical would say it is normal. No, it is not. Companies try to make money first and foremost because accountants have the power, but it only shows that capitalism is a flawed society since the rules of accountancy lead to so much mediocrity, deception, lies, dissatisfaction,...
Organizations that produce goods and services should have as their first priority the satisfaction of the customer.
The only way to do that would be to have stockholders replaced by citizens managing production democratically with the workers.
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