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Old 01-10-2012, 08:58 AM   #3
ignacio ferrer
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Posts: 200
Karma: 289206
Join Date: Dec 2011
Device: Onyx M92
Quote:
Originally Posted by Clark G. Flipper View Post
What's your experience with onyx support?
The WiFi connection on my M92 is not working, and I logged a support ticket some days ago. It just sits there. How long until reaction?
Actually I did as well. I had 5 or 6 questions which I could not solve myself because there was no manual available.They issue a ticket(?) and then you can look up the answer at their website. With the cautionary note that you would possibly log into your account. Which I did not have and could not create either.
Anyway, after two day I received a link to their site: invalid ticket. I complained via email. They sent a new link with a new "ticket". It worked.
A guy named Hans, apparently dutch, told me to check the manual (download link provided). Should I have further questions, please contact us - etc.etc. -seems they did not look at the questions - they were not covered in the manual.
So I ended up where I started.
Among other things I was interested why the home button does not take you to the home screen - and was it really possible that a device on which you can store 32 GB of books(thousands!) has no search function.
My assessment: friendly uneffectiveness.
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