I've ranted on MR several times about fly-by-night posters who ask for advice and then just vanish. Last week I had a problem with an Intel update on my laptop. I contacted their customer support and was provided with suggestions what to try and then report back.
Unfortunately this past week has been extremely busy for me and I was just too tired to try those suggestions. Today the Intel people said they're going to close the ticket. I am so ashamed that I left them hanging that way, and especially after I've often been annoyed by the exact same behavior from others.
