MobileRead Forums - View Single Post - Double-Triple Charged for Whispernet Delivery

weatherman · 05-20-2009, 04:32 PM

Just ranting here. I recently sent myself a document via Whispernet and not only was I charged the "new" per-megabyte rate of $0.30 but I was also double charged for the transaction, and the document was sent twice!

I went back and looked through all my email from Amazon, and I realized I have never been officially notified of the price increase. Sure I read about it here and other places, but nobody said when it would start.

I'm peeved about the charges being increased, and doubly peeved that I was charged twice because the service doesn't work properly. So I decided that every time there's a problem with the Whispernet, I'm going to call support and take up at least 5 minutes of their time. I figure that will offset any profits they'll make from the new prices for Whispernet delivery, and they'll have to rethink the policy.

05-20-2009, 04:32 PM	#1
weatherman Addict Posts: 385 Karma: 1010052 Join Date: Apr 2008 Device: (previous: Kindle 2, Kindle Fire) Kindle 4 WiFi, K3K, KPW	Double-Triple Charged for Whispernet Delivery Just ranting here. I recently sent myself a document via Whispernet and not only was I charged the "new" per-megabyte rate of $0.30 but I was also double charged for the transaction, and the document was sent twice! I went back and looked through all my email from Amazon, and I realized I have never been officially notified of the price increase. Sure I read about it here and other places, but nobody said when it would start. I'm peeved about the charges being increased, and doubly peeved that I was charged twice because the service doesn't work properly. So I decided that every time there's a problem with the Whispernet, I'm going to call support and take up at least 5 minutes of their time. I figure that will offset any profits they'll make from the new prices for Whispernet delivery, and they'll have to rethink the policy.