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A couple of weeks ago I bought a new laptop from Amazon. I tried to find just what I was looking for on their site and finally gave up. I went to Best Buy's site and searched and found the model that I wanted and then went back to Amazon, found it and bought it.
I don't think the problem is just Amazon promoting their own stuff. I think it's more that they're sloppy. I couldn't search for an IPS display, for example. That's an important consideration in a laptop. I could search for a specific SSD size but not for that size or larger. I wanted something with at least one USB C port but that wasn't a search option. I probably looked at a few hundred laptops their over generalized search brought me and I never saw the one I ended up buying.
Another new Amazon issue happens when I use the browser on my phone to look for something on their site. Every time I get a popup suggesting I install the Amazon app instead. It has a very large button that will take me to that app in Google Play and a very tiny line of text I can tap to opt out. But it's very difficult to opt out and not accidentally end up in Google play. I called Amazon to complain about this and they suggested I turn off pop-ups in Chrome but I already have them off. They couldn't offer any other suggestions.
Amazon used to brag about being customer centric and in a lot of ways they still are. But more and more they're also getting customer irritating.
Barry
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