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Well, I tried to exchange my "hole-y" Glowlight at my local B&N; they said no, and suggested that I try calling Customer Service instead. I haven't decided if I want to go through the aggravation of paying for a second Nook, shipping the defective one back and waiting for a refund on it. As long as I never let anything harder than a Stay Puft marshmallow near it when the screen is uncovered I should be able to avoid new holes in spots that would actually effect readability.
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