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In all reasonableness, if Bookeen have determined that the problem with your Gen3 is a fractured screen substrate (the thin glass layer under the plastic screen) you can't expect a warranty replacement. That kind of damage is caused by a mechanical impact to the device; it's not a "fault". €100 to replace the screen is a pretty reasonable charge - less than half the cost of the machine. It's very unfortunate, but these devices are delicate and do need to be treated with care!
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