The refurb I bought my husband was indistinguishable from a new unit, other than a large pink circular sticker on the outside of the shrink wrap. We did have to get two - the first one had a key that didn't work (Alt or Font, I forget which), so would go to sleep and could not be awoken. I called them Christmas Eve and had his new one in hand the next business day; we have not had a bit of trouble from it.
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