Just to be correct, this is not a "UPS" problem. It is a "The addressee hasn't been home" problem. UPS is not in the business of driving to an address, knocking on a door, filling out a form and leaving it, and keeping packages on their vehicles. They are in the delivery biz.
You can try to have the shipment assigned to a different recipient. But in the future, consider finding a more reliable addressee.
Domestic Services within Canada
English Tel.: 1-800-PICK-UPS (1-800-742-5877)
French Tel.: 1-800-PICK-UPS (1-800-742-5877)
Mandarin and Cantonese Tel.: 1-800-233-8133
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