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Originally Posted by Godzil
Do you have the name of the person who answer you?
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Nope; just "support@coolreaders.com."
I'm planning on writing back and asking how they support jpgs if they have no grayscale. (And what "jpg ebooks" they know about.)
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(And If I'm correct and they only sell "all made product" from netronics (ie without internal development) I think you will never be able to reach any technician...)
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I suspect you're right. But I imagine they have *someone* on staff who actually uses their device, and knows how to explain its features.