Quote:
Originally Posted by HarleyB
Firm and polite is always the way to go.
It's just a shame you had to go through being told that it wasn't covered by one rep before having the Kobo replaced.
I wish they could be more consistent.
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It's part of being human. Each person you talk to will be different because each person's comprehension of the policies is going to be different. Not all people can know all things and not everyone will understand all things correctly. It's just like going anywhere.
Suzy will tell you one thing. Bob will tell you something else and Fred tells you something different altogether. It's the human factor. It'd be nice if everyone understood and interpreted things the proper way but it's just not possible. Each indvidual's knowledge base, comprehension level, and life experiences are different therefore, sadly, you will get different answers.