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Since the original problems, I have been using mainly the buttons when I am reading and have not had any freezes. I did report it to Sony and all they could seem to do is give me info for resetting it. I think like others here that it is linked to swiping technique and pulling up the dictionary either on purpose or accidentally.
I don't find it inconvenient to use the buttons, just really glad that the option is there.
I do hope that there is some kind of a fix for it, but it is not stopping me enjoying the reader for now.
Lori
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