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Originally Posted by jackbrown
Yup, I had a very similar problem. It was a line-out which manifested as a single horizontal row of dead pixels along the top. Irex repaired it for free and quite graciously after a long back-and-forth where they mixed my device up with another returned device.
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Quote:
"mixed my device up with another returned device" 
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I contacted their support a few days ago and so far their actions was quick and professional - the return box for my Iliad is already in Sydney.
Let's see how long it will take them to repair(or replace) the device and get it back to me.
Thank you jackbrown.