Quote:
Originally Posted by petercreasey
Pretty strong praise coming from you.
[EDITED TO ADD] I agree with your praise.
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Heh, not sure how to take this.
But yes, I have had my share of problems with my SONY readers - but customer service was great.
It must be fairly inconsistent, because I constantly read of others having different experiences - but I have nothing but praise.
I had problems with the screen of a PRS900 while on an extended stay abroad. So, by the time I called SONY, it was way past warranty expiration. They replaced the unit without losing a beat.
I had some problems with subscriptions and books - and every time I complained, I got full refunds and I got to keep the content I purchased (defective content, but... hey, free).