Quote:
Originally Posted by WDecraene
Funny thing though: as far as I could tell only the screen was broken (so shouldn't be covered under the warranty) but they sent a completely new cybook (still have to check firmware version etc. ...) without a word of explanation of why I got a completely new one. The way it's supposed to work, they first ask you for an approval before they start reparing - they didn't do that in this case. Anyone else with that experience ?
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That seems to be the standard procedure for a broken screen controller. I got a new Cybook with returning post when my controller broke. It would have been nice to get and email that they had sent a replacement so I could have been prepared to receive a package early in the morning.