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I've never had any trouble loading books onto the Sony, and I use the Reader Library software. When I buy e-books from Borders or the Reader Store and have the software open, they load themselves; when I download books from someplace like ManyBooks.net, I cut and paste the file from my Downloads folder into a folder in My Documents called "My E-Pubs", then use Reader Library's "Import Files" function to transfer them to my reader.
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