Careful Mrs. Often, a Kobo employee may read of your displeasure with another part of the company and not be able to do their job as well as a result of it... These poor people are only human and under such terrible stress. We must avoid negativity for the sake of negativity and endeavor to celebrate our fellow man despite our treatment at their hands.
Sorry, devil made me do it. I hope you get your properly working unit back soon -before you start having to bust heads.