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Nobody here has reported problems with books bought from Mobipocket. It is only library books that have been a problem as I remember it.
I think they need to update there web page about how to report problems. It seems to me that a broken reader and a bug report is different kind of problems and for a bug report it would be good to have a bug tracking system or some indication that they themselves are using a bug tracking system so they are not misplacing the bug reports you send to them. For one bug I reported i got an answer saying they would look at it but I did not get a number to identify my bug so it is harder to ask them for progress.
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