[Char31]

My Kobo Glo reset itself to factory settings twice. I bought it from Chapters, which does not do returns of eReaders. They referred me to the Kobo help team who were completely useless. After many, many emails back and forth with them they couldn't figure out the problem. They sent me a replacement Glo. I think I figured out the problem myself when I noticed while I was reading that the backlight came on and off by itself randomly. The reader resets when you press both the light and the power button at the same time. Both times it reset itself was after I had just pressed the power button. I think the malfunctioning light probably came on at the same time I had pressed the power button. I wouldn't buy a Kobo again.